01
Headset repair
Wired and wireless FIRECOM headsets evaluated at our Lemoyne shop—from boom and cable issues to worn mic muffs and ear seals.
Shop evaluation
Built & serviced in Lemoyne, PA — by firefighters, since 2009
FIRECOM Service & Repair
FIRECOM Headset Repair& On-Site Apparatus Service
EFES is an authorized FIRECOM dealer, repairing wired and wireless FIRECOM headsets at our Lemoyne, PA shop and troubleshooting installed FIRECOM systems on apparatus at fire stations across Pennsylvania, Maryland, and New Jersey. Whether the issue is a single headset or comms across the rig, tell us the model and symptom and we'll help you figure out the right next step.
Service scope
One headset or the whole apparatus—we'll help find the fault.
A FIRECOM issue can start at the headset, cab connection, wireless base station, or radio interface. Start with what the crew is hearing and where the problem appears.
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Wired intercom systems
Troubleshooting for wired FIRECOM intercom wiring, connections, and base units installed on fire and EMS apparatus.
Installed-system diagnosis
03
Wireless systems
Diagnosis of wireless headset pairing and base-station connection issues, with the complete setup considered when one component does not explain the fault.
Pairing and base stations
04
Apparatus and radio interface
On-site evaluation of the installed FIRECOM system—including the mobile-radio interface—at fire stations in PA, MD, and NJ when the fault is not isolated to one headset.
PA / MD / NJ mobile service
FIRECOM diagnostic scope
Start with the symptom, not the part.
A dropped headset, a garbled radio patch, or an intercom that only works at one seat can look similar from the cab—but each points to a different part of the system.
As an authorized FIRECOM dealer, EFES evaluates the headset, wiring, wireless pairing, or radio interface based on what the crew is actually experiencing, then recommends shop intake or a station visit in PA, MD, or NJ.
01Equipment / symptom
Diagnostic focus
Service action
Equipment / symptom
Single headset—no, one-way, or intermittent audio
Diagnostic focus
Isolate whether the fault is in the headset itself or the location and connection it plugs into.
Service action
Bench evaluation at the Lemoyne shop, including replaceable wear items, boom, or cable where applicable.
Equipment / symptom
Wired cab or intercom—positions cutting out
Diagnostic focus
Check intercom operation, in-cab wiring, and headset-location connections to see whether the fault follows one position or the whole cab.
Service action
Inspect the installed system at a PA, MD, or NJ station, or evaluate a removable component at the shop when appropriate.
Equipment / symptom
Wireless headset or base station—pairing drops or will not connect
Diagnostic focus
Determine whether the issue points to headset pairing, the base station, or battery and charging condition.
Service action
Check pairing and base-station operation on site or at the bench, then recommend the next step based on findings.
Equipment / symptom
Apparatus radio interface—comms fail during radio use
Diagnostic focus
Trace whether the fault appears at the radio-interface wiring, intercom connection, or mobile-radio side of the system.
Service action
Inspect the installed apparatus system during a PA, MD, or NJ station visit and document recommended next steps.
02Before you call
What to have ready.
Gathering a few details before you contact EFES helps route the request to the right evaluation path, whether that is shop intake or a station visit. The information does not need to be exact—start with what you can confirm from the apparatus.
01
Department and station
Have the department name, station number, and location ready so EFES can confirm whether on-site troubleshooting in Pennsylvania, Maryland, or New Jersey applies.
02
Apparatus details
Share the apparatus type—engine, aerial, rescue, ambulance, wildland, or command vehicle—and any unit or vehicle number, since FIRECOM installations vary by apparatus.
03
FIRECOM model or serial number
Check the intercom, base station, or headset for a visible model or serial number. If you cannot locate one, mention that during the call.
04
Symptom and prior checks
Note whether the issue is no audio, one-way audio, intermittent dropout, pairing failure, or physical headset or cable damage; whether it affects one headset or the whole system; and what has already been tried.
Service process
How FIRECOM service works.
Getting a FIRECOM system evaluated starts with a conversation about the symptom—one headset acting up or comms issues across the apparatus. That first check helps EFES identify the appropriate intake path.
01
Contact and symptom triage
Call or submit a request with the department, apparatus, FIRECOM model if available, and what is happening. Include whether the issue affects one headset, one position, or the installed system.
02
Confirm shop intake or a station visit
A loose, damaged, or single-headset issue may be evaluated at the Lemoyne shop. Intermittent or system-wide issues on an apparatus in Pennsylvania, Maryland, or New Jersey may call for an on-site inspection; EFES will confirm the appropriate path.
03
Evaluation and recommended next steps
A technician evaluates the headset or installed system, identifies the affected layer where possible, and explains the findings and recommended next step.
Service logistics
Division
Headset / shop intake
Contact
Lemoyne service team
Logistics
Ship or coordinate intake at 440 Oak Street, Lemoyne, PA 17043
Scheduling
Call (800) 504-2044 before sending equipment
Division
Mobile apparatus troubleshooting
Contact
Mobile service team
Logistics
Station visits for installed FIRECOM systems in PA, MD, and NJ
Scheduling
Contact EFES to confirm location and availability
FIRECOM service questions
FrequentlyAsked Questions
Practical answers before you request service.
EFES provides mobile troubleshooting at fire stations in Pennsylvania, Maryland, and New Jersey, where a technician can inspect the installed FIRECOM system on the apparatus. Departments outside that territory can contact EFES about sending headsets or removable components to the Lemoyne shop for evaluation.
A single damaged, loose, or non-functioning headset can often start with shop evaluation. If the issue follows the apparatus rather than one headset—for example, several positions lose audio or pairing repeatedly drops—an on-site visit lets a technician inspect the installed system. Describe the symptom and EFES will recommend the appropriate path.
EFES troubleshoots wired intercom systems and wireless FIRECOM headsets and base stations used on fire and EMS apparatus. Wired and wireless faults require different checks, so the specific model and symptom help determine the evaluation path.
Have the department and location, apparatus type, FIRECOM model number if visible, and a description of the symptom, including whether it affects one headset or the whole system. Note whether the fault is constant or intermittent and what has already been checked.
Intermittent audio, dropped pairing, or one-way communication can originate at several points, including headset connections, wiring, batteries, the base station, or the radio interface. When the fault is not isolated to one component, evaluating the installed system at the apparatus may be the most useful next step.
Support varies by model, parts availability, and condition, and not every older or damaged unit can be repaired. Provide the model number and symptom before sending equipment so EFES can confirm the appropriate evaluation path.
FIRECOM service support
Talk to the Lemoyne team aboutyour system.
Tell us the department, apparatus, and symptom, and we'll help identify whether the issue points to the headset or the installed system. EFES will confirm whether shop intake or an on-site visit in PA, MD, or NJ makes sense.